After a dispatch is finished it is moved to the "Dispatch Archives". There are many advantages to "archiving" including program speed, easy of use and convenience. Most users are in the archive program often. It is a complete history of every call that has gone out since the program was installed.
In order to streamline the "Archive" program we made it very simple. The archive program serves as a "Look, but don't touch" entity. You can't modify a service call once it is archived unless you "Transfer It Back" to dispatch. An archived call that has been "Transferred Back" behaves just like a dispatch that has been finished but not yet posted. You may change or void the dispatch with the proper passwords.
Finding a call in Archive works just like the "Look" feature in dispatch. Archive makes extensive use of the "F2 List" feature. There are two ways to list calls.
1. List all calls.
|2.||Narrow the list by customer.|
List All Calls
To list all calls start the archive program either by pressing "A" at the "Mode = " prompt in dispatch or by selecting "Dispatch Archive" from the main menu.
The program starts in the "Customer Code" field; press enter to go to the "Service call" field.
Use the search keys F5 – F9 if you know part or all of the call#.
If you don't know the call# then use the F2 List feature.
The available keys for searching all calls in the list screen are "Customer code" ,"Customer Name", "Date", and "Service Call".
List Calls By Customer
To list calls by customer start the archive program either by pressing "A" at the "Mode = " prompt in dispatch or by selecting "Dispatch Archive" from the main menu.
Enter a customer code in the "Customer Code" field (Cd). You can pull up a customer list by using F2 List or use the F5-F9 search features.
Press "Enter" to go into the "Service Call" field (S/Call).
Use the F2 List feature and the computer will display only the service calls for the customer you selected.