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Product Support |
  
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Product Support |
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Computer Accounting Solutions. has provided you with complete documentation to assist you with the operation of the product. However, if you have questions, unexpected problems, update requirements, or a product return, you must initially contact the place of purchase. Please review the following support policies and procedures before requesting assistance.
Before contacting product support we recomend you do the following.
1) We recommend you first try our free email based mail list. to logon and get access to help from not only CAS but from other programmers just like you. log onto our web site and sign up for the taspro user group. There is a link to this free service on our web site at www.cassoftware.com.
| 2) | Review your manuals thoroughly. |
| 3) | Have your product serial number ready (the number can be located on your original diskettes or in the about button). |
| 4) | Have your invoice number and date of purchase available. |
| 5) | Designate a single point of contact for dealing with product support. If that's you, please be located in front of your computer, with the computer on and the software loaded, if possible. You need to be ready to work with the software. |
| 6) | Have your manuals within reach. |
Basic Support Program
| Source: | Computer Accounting Solutions |
| Fee: | No Charge |
Length
| of Agreement: | 30 days (from date of purchase) or a maximum of 2 calls. |
| Purpose: | To assist in the installation of TAS Professional powered by CAS. |
| Enrollment: | Automatic |
| Support Hot lines: | 9:00 am - 5:00 p.m. PST or PDST |
Monday through Friday
(928)257-1236 or via email at support@cassoftware.com anytime. We aslo use skype for phone calls you call is for free get skype at http://skype.com our skype address is rickatcas.
Regular Support Program
Regular support is provided via email at support@cassoftware.com. We do our best to answer all questions as quickly as possible. And, if someone is available after normal business hours or on the weekends, we will do our best to answer any and all questions. This also includes all updates and new features that have been released for the basic product.
| Source: | Computer Accounting Solutions. |
| Fee: | No Charge |
| Purpose: | To assist in the ongoing use of CAS products. |
| Enrollment: | Registered User |
| Support Hot lines: | 24 hours a day, 7 days a week |
email: support@cassoftware.com
Annual Support Renewal
Your initial purchase includes Basic and Regular support for the first year. Thereafter, you may renew the Regular Support Program for $200 per year. This includes unlimited email support as above and all updates and enhancements that have been made to the base product (see Update Procedures below). Rather than charge for upgrades, this fee covers both the support costs and upgrade fees you would normally pay once a year or every couple of years.
Your license for TAS Professional powered by CAS never expires. Once you have purchased a copy of TAS Professional powered by CAS, you will be able to continue to use it as long as you are in compliance with the license agreement. However, if you don't renew your support you will not be able to get support via email or updates/enhancements to the product.
Update Procedures
Updates and enhancements are always available on-line for TAS Professional powered by CAS. As long as your license is in renewal you will be able to update your programs anytime you wish. This link will take you directly our web site www.cassoftware.com . Follow the instructions once you get there.
The updates provided will have their own install routine. The updates will be accumulated for an entire year. So, at any time, you should be able to download the updates and have the latest version with a minimum of effort.
Premium Support Program
If you'd like the security of being able to call and talk directly to technical support, this is the program for you.
| Source: | Computer Accounting Solutions. |
| Fees: | Per Call - $2/minute - 15 minute minimums - no maximum |
Pre-paid blocks:
90 minutes/18 months, no minimums . . . . . $ 150.00
3 hours/3 years, no minimums . . . . . . . . . $ 270.00
10 hours, must use in same year period . . $ 750.00
| Method of Payment: | VISA, M/C, PayPal or Check (pre-paid). |
| Purpose: | To assist in the ongoing use of CAS products. |
| Enrollment: | Registered User |
| Support Hot lines: | 9:00 am - 5:00 pm PST |
928-257-1236
For more information please contact Computer Accounting Solutions directly. Computer Accounting Solutions is also available for modifications to TAS Professional powered by CAS.
Product Returns
Once the product is license (a license has been delivered via email) the product can no longer be returned.)
If you have purchased this product from a dealer (not directly from Computer Accounting Solutions.) you must make any returns to that dealer. No returns will be accepted more than 30 days after date of purchase.
Page url: http://www.cassoftware.com/tas/manual/productsupport.htm